About Us

Why Process Design?


Our focused approach

At Process Design, we focus on helping our clients within our three key knowledge areas: critical thinking, change management, and people development. What makes us unique is our trauma-informed approach to organizational design.  

Our emphasis on questions rather than answers

James Thurber wrote, “It is better to know some of the questions than all of the answers.” We have learned that when people are able to ask better questions, they find better answers and build greater commitment to implement at operational and strategic levels. By teaching the key questions to ask in the three key knowledge areas, we help energize learning, change behaviors, and drive results.


Real world application

Sophocles wrote, “One must learn by doing the thing: for though you think you know it, you have no certainty until you try.” What makes Process Design training unique is the focus on applying the concepts to current challenges. We work with clients in real-time to solve business problems. 


Our materials

In keeping with our practical approach, we have designed training materials that participants will use on a daily basis. Years after taking a class, participants are still using our workbooks and templates.


Myers-Briggs Type Indicator

The Myers-Briggs Type Indicator® (MBTI) is a useful tool for people working in teams. Whether managing a project, managing employee performance, or trying to sell a business case to key stakeholders, it is often helpful to be aware of the different types of thinking styles. Many of our programs incorporate a discussion of different thinking styles based on the MBTI. Process Design is qualified in the Myers-Briggs Type Indicator and we are able to provide MBTI testing for clients.


Training tools

We use a number of proven coaching tools to help organizations and individual clients. including :

  • Pearson-Marr Archetype Indicator®
  • Career Interest Profiler
  • Career Values Scale
  • FIRO Business™
  • FIRO-B®
  • Trauma of Money Method™
  • Sacred Money Archetypes®
  • Thomas-Kilmann Conflict Mode Instrument
  • Work Engagement Profile
  • Work Personality Index

 Our partnering approach

We recognize that we cannot be experts in all things and bring in subject matter experts such as DEI professionals, trauma experts, recruiting specialists and more. If you are a professional that takes a similar approach to your work that we do, reach out to see how we might work collaboratively. 


Jen Lawrence, MBA

Jen Lawrence, MBA is Managing Director of Process Design Consultants Inc.. She draws on 30 years of experience in corporate training, investment banking, coaching, and management consulting to help organizations develop critical thinking, change management, and talent management skills with a trauma-informed lens. She's a Certified Career and Business Coach, Trauma of Money Facilitator, and a member of International Coach Federation. Her work has been featured in a number of international publications including US News & World Report, Canadian Family Offices, The Globe and Mail, CTV Your Morning, Inc., Thrive Global, and HuffPost. Jen is passionate about advancing the rights and economic status of women. She is a member of the National Task Force for Women’s Economic Justice through CCFWE and does pro bono work with Tastakel. She's a guest lecturer at the University of Toronto in the area of trauma-informed thinking and has authored three books including Engage the Fox: A Business Fable About Thinking Critically and Motivating Your Team.

Ms. Lawrence's areas of expertise includes:

  • Critical Thinking for teams
  • Trauma-Informed Change Management
  • Trauma-informed business thinking
  • Transferable Skills Identification for Talent Development Professionals
  • Bias audits to cultivate thinking diversity
  • Designing organizational learning systems with a trauma-informed lens
  • Harm-reduction in the not-for-profit space

Larry Chester, MBA, P.Eng.

Larry Chester, Founder, has been providing strategy formulation, business process improvement, and training and development consulting services to client organizations since 1980. Prior to forming Process Design Consultants, Mr. Chester was a partner in Benchmark Performance, a VP in an international management consulting firm, and Sales and Marketing VP for an air conditioning sales and distribution company. Larry is the co-author of Engage the Fox: A Business Fable about Thinking Critically and Motivating Your Team.

Mr. Chester's areas of expertise focuses on corporate clients and includes:

  • Strategy Formulation and Deployment
  • Critical Thinking
  • Performance Management
  • Project Management
  • Change Management
  • Team Building