About Us

Why Process Design?


Our focused approach

Some training and consulting firms offer a cafeteria approach, offering courses in everything from fostering innovation to refining one’s telemarking skills. At Process Design, we have focused on helping our clients within our three key knowledge areas for the past 30 years.


Our emphasis on questions rather than answers

James Thurber wrote, “It is better to know some of the questions than all of the answers.” We have learned that when people are able to ask better questions, they find better answers and build greater commitment to implement at operational and strategic levels. By teaching the key questions to ask in the three key knowledge areas, we help energize learning, change behaviours, and drive results.


Real world application

Sophocles wrote, “One must learn by doing the thing: for though you think you know it, you have no certainty until you try.” What makes Process Design training unique is the focus on applying the concepts to current challenges.


Our materials

In keeping with our practical approach, we have designed training materials that participants will use on a daily basis. Years after taking a class, participants are still using our workbooks and templates.


Myers-Briggs Type Indicator

The Myers-Briggs Type Indicator® (MBTI) is a useful tool for people working in teams. Whether managing a project, managing employee performance, or trying to sell a business case to key stakeholders, it is often helpful to be aware of the different types of thinking styles. Many of our programs incorporate a discussion of different thinking styles based on the MBTI. Process Design is qualified in the Myers-Briggs Type Indicator and we are able to provide MBTI testing for clients.


Training Tools

We use a number of proven coaching tools to help organizations and individual clients. including :

  • Pearson-Marr Archetype Indicator®
  • Career Interest Profiler
  • Career Values Scale
  • FIRO Business™
  • FIRO-B®
  • Trauma of Money Method™
  • Sacred Money Archetypes®
  • Stress Profile
  • Thomas-Kilmann Conflict Mode Instrument
  • Work Engagement Profile
  • Work Personality Index



Meet The Team

Jen Lawrence, MBA

Jen Lawrence, MBA draws on 30 years of experience in corporate training, investment banking, coaching, and management consulting to help organizations and individuals develop critical thinking, change management, and people development skills. She is a Certified Career and Business Coach and a member of International Coach Federation. Her work has been featured in US News & World Report, CTV Your Morning, Canadian Family Offices, Toronto Sun, Thrive Global, Today.com, and more. She's the author of three books including Engage the Fox: A Business Fable About Thinking Critically and Motivating Your Team.

Ms. Lawrence's areas of expertise includes:

  • Critical Thinking
  • Vocational & Career Coaching
  • Change Management (Trauma-informed)
  • Transferable Skills Identification for Human Resources Professionals
  • Women and Business
  • Productivity without Burnout

Larry Chester, MBA, P.Eng.

Larry Chester, Founder, has been providing strategy formulation, business process improvement, and training and development consulting services to client organizations since 1980. Prior to forming Process Design Consultants, Mr. Chester was a partner in Benchmark Performance, a VP in an international management consulting firm, and Sales and Marketing VP for an air conditioning sales and distribution company. Larry is the co-author of Engage the Fox: A Business Fable about Thinking Critically and Motivating Your Team.

Mr. Chester's areas of expertise focuses on corporate clients and includes:

  • Strategy Formulation and Deployment
  • Critical Thinking
  • Performance Management
  • Project Management
  • Change Management
  • Team Building